Privacy Policy
977pak Data Commitment

1. Introduction

1.1 977pak ("we", "us", "our", "the Operator") is committed to protecting and respecting the privacy of every individual who accesses or uses the 977pak platform ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

1.2 This Policy should be read alongside the Terms & Conditions, which govern your use of the 977pak Platform as a whole. Both documents together form the complete agreement between you and 977pak regarding your account and your data.

1.3 We take data privacy seriously. The 977pak platform serves players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, Peshawar, and Multan — and we recognise that Pakistani players place trust in us when they share their personal information. That trust is not taken lightly.

2. Who We Are

2.1 977pak is operated by the Operator under an international gaming licence. The Operator acts as the data controller in respect of personal data collected through the 977pak Platform.

2.2 As data controller, 977pak determines the purposes and means of processing your personal data. Where third-party service providers process data on our behalf (for example, payment processors handling JazzCash or EasyPaisa transactions), they do so as data processors under contractual obligations that require them to handle your data in accordance with this Policy.

2.3 For any data-related queries, requests, or concerns, please contact the 977pak support team via live chat or at the email address provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 977pak collects personal data in the following categories:

3.1 Registration Data

When you create a 977pak account, we collect: your full legal name, date of birth, residential address, email address, and your chosen username. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification (KYC) Data

To comply with our obligations under applicable anti-money laundering regulations and our licensing conditions, we may request copies of: a government-issued identity document (such as a Pakistani CNIC, passport, or driving licence), proof of residential address (such as a utility bill or bank statement issued within the past three months), and proof of ownership of the payment method used to deposit funds.

3.3 Financial Transaction Data

We record details of all deposits and withdrawals made through your 977pak account, including transaction amounts in PKR, payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20), transaction timestamps, and transaction reference numbers. We do not store full bank account numbers or complete mobile wallet credentials — payment processing is handled by our regulated payment partners.

3.4 Gaming & Betting Activity Data

We maintain records of your gameplay and betting activity on 977pak, including: games played, bets placed, wagering amounts, game outcomes, session durations, and bonus usage history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

3.5 Technical & Device Data

When you access the 977pak Platform, we automatically collect certain technical data including: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session timestamps. This data helps us maintain platform security, detect fraudulent access, and optimise the user experience across different devices commonly used in Pakistan.

3.6 Communications Data

If you contact the 977pak support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments provided. This allows us to maintain continuity of support and to resolve disputes accurately.

3.7 Responsible Gaming Data

Where you interact with responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or submitting a self-exclusion request — we record those preferences and actions. This data is treated with particular sensitivity and is used exclusively to enforce the restrictions you have chosen and to monitor your account for signs of gambling-related harm.

3.2 The table below summarises the primary categories of personal data collected by 977pak and the purpose for which each category is collected:

4. How We Use Your Personal Data

4.1 977pak uses the personal data described in Section 3 for the following specific purposes:

• Account Registration and Management: To create, maintain, and administer your 977pak player account, including processing login authentication and managing account settings.
• Age and Identity Verification: To confirm that you are 21 years of age or older and to verify your identity in compliance with our licensing obligations and anti-money laundering requirements.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain accurate financial records of all transactions.
• Platform Security and Fraud Prevention: To detect and prevent unauthorised account access, fraudulent activity, bonus abuse, multi-accounting, and other forms of platform misuse.
• Regulatory Compliance: To fulfil our obligations under applicable gaming licensing conditions, anti-money laundering regulations, and financial crime prevention requirements.
• Customer Support: To respond to your queries, process complaints, and resolve disputes accurately and efficiently.
• Responsible Gaming: To monitor your account for indicators of problem gambling, enforce any player-initiated restrictions, and ensure compliance with the 977pak responsible gaming framework described at Responsible Gaming.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the Platform's features, performance, and user experience.
• Legal Obligations: To respond to lawful requests from regulatory authorities, courts, or law enforcement agencies where 977pak is legally obliged to disclose information.

4.2 977pak does not use your personal data for automated decision-making processes that produce legal or similarly significant effects without human review, except where automated checks are required as part of real-time fraud detection systems. Where such automated decisions affect your account, you have the right to request human review of the decision by contacting the support team.

5. Legal Basis for Processing

5.1 977pak processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and 977pak — including account registration, payment processing, and the delivery of gaming services — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal Obligation: Processing carried out to comply with anti-money laundering regulations, identity verification requirements, and other mandatory regulatory obligations is conducted on the basis of legal compliance.
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention, and responsible gaming monitoring is conducted on the basis of the legitimate interests of 977pak and its player community, where those interests are not overridden by your data protection rights.
• Consent: Where we seek to send you optional marketing communications or use non-essential cookies, we will seek your explicit consent in advance. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

6.1 977pak does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share personal data only in the following strictly defined circumstances:

• Payment Service Providers: We share the minimum necessary financial data with our regulated payment partners (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and relevant crypto payment processors) to facilitate deposits and withdrawals. These providers are bound by contractual data protection obligations and applicable financial regulations.
• Identity Verification Providers: KYC and AML compliance may require the involvement of third-party identity verification services. These providers process your identity documents solely for the purpose of verification and are prohibited from using your data for any other purpose.
• Gaming Software Providers: Game content on 977pak is delivered by third-party gaming studios and platform providers. These providers may receive game session data for the purposes of game operation, auditing, and certification — they do not receive your personally identifiable registration information beyond what is technically necessary for game delivery.
• Regulatory Authorities: 977pak may be required to disclose player data to gaming regulators, financial intelligence units, or law enforcement agencies where required by law, court order, or regulatory direction. We will notify affected players of such disclosures where we are legally permitted to do so.
• Group Companies: Where 977pak is part of a corporate group, data may be shared with related entities for the purposes of consolidated compliance, fraud prevention, and platform administration, subject to equivalent data protection obligations.

6.2 All third parties with whom 977pak shares personal data are required to handle that data in accordance with applicable data protection standards. We do not permit our data processors or partners to use your data for their own independent purposes beyond the scope of the services they provide to 977pak.

7. Cookies & Tracking Technologies

7.1 977pak uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They serve several important functions:

• Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and enable core security features. These cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the Platform, which pages receive the most traffic, and where usability improvements are needed. This data is aggregated and does not identify individual users.
• Security Cookies: Cookies used to detect and prevent fraudulent access, bot activity, and multi-account behaviour form an important part of our fraud prevention infrastructure.
• Preference Cookies: These remember your account settings and display preferences to provide a consistent experience across sessions.

7.2 You may manage cookie preferences through your browser settings. Blocking all cookies may affect the functionality of the 977pak Platform, particularly features that require an active login session. Instructions for managing cookies in popular browsers are available within each browser's help documentation.

8. Data Retention

8.1 977pak retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your active account relationship with 977pak, plus a minimum of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later, in compliance with applicable AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial record-keeping and regulatory audit purposes.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of activity, or longer where required for dispute resolution or regulatory compliance.
• Support Communications: Retained for three (3) years from the date of the last communication, to support ongoing dispute resolution and service quality management.
• Technical and Device Data: Retained for up to twelve (12) months in an identifiable form, after which it is anonymised or deleted.

8.2 Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

9. Data Security

9.1 977pak implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 977pak servers;
• Encryption of sensitive data fields (including identity document data) stored in our databases;
• Role-based access controls ensuring that staff access to personal data is limited to what is necessary for their specific job function;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Monitoring systems that detect and alert on unusual access patterns or potential security incidents in real time.

9.2 While 977pak takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been accessed without your authorisation, contact 977pak support immediately via live chat.

10. Your Data Rights

10.1 As a registered player on 977pak, you hold the following rights in respect of your personal data. Requests to exercise any of these rights should be directed to the 977pak support team and will be responded to within a reasonable period, typically within thirty (30) days of receipt.

10.2 977pak will not charge a fee for handling data rights requests made in good faith. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation.

10.3 Where 977pak is unable to comply with a data rights request — for example, because regulatory retention obligations prevent deletion — we will explain the specific reason for the limitation in our response.

11. Children & Minors

11.1 The 977pak Platform is strictly prohibited to individuals under the age of 21. We do not knowingly collect or process personal data from individuals under this age. Any account found to belong to a person under the age of 21 will be immediately suspended, associated data will be reviewed, and any funds will be handled in accordance with our regulatory obligations.

11.2 If you believe that a minor has registered an account on 977pak, please contact our support team immediately via live chat or at the contact details in Section 14. We will investigate the report promptly and take appropriate action.

12. International Data Transfers

12.1 As an internationally licensed gaming operator, 977pak may transfer personal data to, and store personal data in, countries outside Pakistan where our servers, data processors, or third-party service providers are located. Where such transfers occur, 977pak takes steps to ensure that your data is afforded an equivalent level of protection to that described in this Policy.

12.2 Transfers to third-party payment processors — including those facilitating JazzCash and EasyPaisa transactions — are conducted under contractual data protection arrangements that require the receiving party to protect your data in accordance with applicable standards.

12.3 By registering an account and using the 977pak Platform, you acknowledge that your data may be transferred and processed internationally as described in this section.

13. Changes to This Privacy Policy

13.1 977pak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. The date of the most recent revision is always displayed at the top of this page.

13.2 Where changes are material — meaning they meaningfully affect how your personal data is used or your rights in respect of that data — we will notify you via the email address registered to your 977pak account and/or via a notice displayed on the Platform upon login, prior to the changes taking effect.

13.3 We encourage you to review this Policy periodically. Continued use of the 977pak Platform following notification of any change constitutes acceptance of the revised Privacy Policy.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data held by 977pak, please contact us using the following details:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform — the fastest channel for all privacy-related queries.
• Email: [email protected] (plain text — this is not a clickable link)

14.2 Data rights requests — including access requests, rectification requests, and erasure requests — should be submitted via the support team. Please include your registered account email address and a description of your request to allow us to locate your records and respond efficiently.

14.3 977pak aims to respond to all privacy-related enquiries within five (5) business days of receipt and to complete substantive data rights requests within thirty (30) days.